Did you know that, as a TWO Services customer, we can grant you access to your very own online customer portal?
This platform – which can be accessed via our website and/or a dedicated link – makes it super easy for our maintenance clients to find and update their account information, view the past and future activity at their site(s), add manage their kitchen assets without needing to get in touch with our office team directly.
Key features at a glance
If you’re eligible for a portal account, we’ll send you a unique username and password. You can also register yourself by following the link at the bottom of the sign-in page.
If you are an Operations Manager, or somebody who is responsible for multiple sites, you will be able to select the site you wish to view from the dropdown boxes in the main menu.
We store all the relevant information on your business, your account, and the nature of your agreement with us. You’ll be able to find the date of your last service in this section, too. These details can be updated on screen.
There’s no need to trawl through your emails to find more details on a job. Records of all communications, complete with timestamps, are available from our portal. Our team will update the Notes section with parts delivery dates, maintenance deadlines, and any other relevant information to help you manage equipment performance across your entire site
You can browse a full list of your past and current assets, complete with serial numbers and asset numbers, as well as more information on where the asset is located, what condition it’s in, and a brief description of the equipment type.
You can easily request maintenance for a new addition by clicking on ‘Add an Asset’ and following the instructions. We’ll usually contact you within 24 hours to provide you with a cost for the works and get you booked in. You can also ask us to remove an asset from your agreement.
Looking for something in particular? You can use any of the fields listed on the page to narrow down your search.
You can keep up to date with current and past repairs and maintenance issues from one central resource, so you know exactly what’s going to be happening and when.
If you’ve asked us for a maintenance quote, you can approve it, reject it, or query it straight from the portal. You also have the option to print the quote for your own records.
Select ‘Report a Problem’ to advise us of an issue with a particular piece of equipment. Once we’ve received the fault report, we can advise you of the next steps.
If you are looking for a deep clean or are already one of our cleaning customers, simply click in the Requested Cleaning Date field on the Cleaning Quotation or Date Request page to bring up the calendar and choose an appropriate date for your next clean.
This system continues to be a lifesaver for the companies who rely on us to keep their kitchens operating efficiently - particularly those with multiple premises.
For more information on how our customer portal works, or to request a free demo, contact TWO Services now.